Different doors need different solutions. Tell us whether your door is open or shut, whether the key turns, and what happens when you operate the handle. Clear photos help us distinguish a cylinder problem from a latch or multipoint mechanism fault.
What we check before recommending parts
On a timber door, we check the night latch or mortice lock and its fit. On a UPVC or composite door, we check the cylinder, handles, alignment and multipoint mechanism. Replacement parts must be compatible with your actual door.
For a flat or shared entrance, tell us which door is affected and whether you have authority to request work. Proof of residence or authorisation is required for entry.
Repair, replacement and security upgrades
A stiff mechanism may need alignment rather than replacement. Lost keys may justify changing a cylinder even when the lock still works. We explain the options before agreeing the scope.
Check your insurance wording when choosing a security rating. TS007 3-star cylinders and BS3621 mortice locks are relevant options, not a blanket promise that every policy is satisfied.
A written quote, not an unexplained headline price
Send photos of the whole door, the lock and any damage, along with your postcode and description. The quote identifies call-out, labour and parts where quoted; VAT is stated only if applicable.
There are no surprise extras for the same agreed scope. A material difference or requested extra is discussed and priced before additional work.