A locksmith emergency is anything that stops you getting into your home or stops you securing it. This page explains the common problems, exactly what happens from the moment you call, and how pricing works — so you know what to expect before anyone turns up.
Common emergencies we deal with
Locked out — keys inside, lost or stolen. See our locked out of your house guide for what to expect.
Key snapped or stuck in the lock — the broken piece is extracted and, if needed, the cylinder replaced.
Lock won't turn or has failed — worn cylinders and broken mortice locks are replaced on the visit where possible.
UPVC door won't lock or won't open — usually a failed gearbox or misaligned multipoint lock. See UPVC door lock repair and UPVC door lock replacement.
After a burglary — forced locks replaced, doors made secure, and temporary boarding if a door or window can't be locked. See burglary repairs.
What happens when you call
1. You speak to a locksmith, not a call centre. We ask what's happened, the address or postcode, the type of door (UPVC, composite or timber) and, if you can, for a photo of the lock on WhatsApp.
2. We give you a fixed price and an honest ETA. Nothing is booked until you agree.
3. The locksmith arrives, checks your ID or proof of address where entry is needed, and confirms the plan with you before starting.
4. The job is done using non-destructive methods first. If parts are needed, you'll be told what and why before they're fitted.
5. You check everything works — keys, handles and locks — before paying. You receive a receipt for your records, landlord or insurer.
Non-destructive entry, explained honestly
Most standard household locks can be opened without damage — by bypassing a latch, picking, or manipulating the mechanism. High-security cylinders and damaged or badly worn locks sometimes can't be. In that case the cylinder is drilled out (a controlled job that affects only the cylinder) and replaced on the same visit. We'll tell you before it happens.
How pricing works
The price is fixed on the phone, based on what you tell us. There's no separate call-out fee added on arrival. If the situation on site turns out to be different — for example a lock that has to be replaced rather than opened — the locksmith explains the options and agrees any change with you before doing the work.
Where we cover
We're a mobile locksmith serving Staines-upon-Thames and the surrounding areas, including West London, Berkshire and Buckinghamshire. Popular area pages include Ealing, Acton, Harrow, Wembley, Uxbridge, Slough and Maidenhead — see all areas for the full list.